Information we collect
We collect details you provide through forms and transactions, including your name, email address, phone number, delivery or event location, dietary notes, booking details, account information and payment status. We may also collect device, browser, cookie and website usage data.
How we use information
We use information to answer enquiries, provide quotes, manage orders and bookings, verify accounts, issue tickets, process payments, prevent fraud, improve services and meet legal obligations.
Email and SMS communications
When you register, enquire, book, order or create an account, you agree to receive service-related email and SMS communications. These may include confirmations, replies, security codes, order updates and daily reminders for an upcoming registered event. Marketing messages will be sent only where permitted, and you can opt out of marketing at any time.
Sharing and retention
We share only what is necessary with service providers such as hosting, email, SMS, payment, maps and analytics providers. We retain information only for as long as needed for the service, legal, tax, security and dispute purposes.
Your rights
Under UK GDPR, you may request access, correction, deletion, restriction, portability or object to certain processing. You may withdraw consent where consent is the lawful basis.